Shipping policy

On-time Delivery Guarantee

Claim and automatically receive compensation for delays in deliveries, without having to negotiate with the supplier.

Inventory management

Better plan out and manage inventory knowing orders will be delivered on time.

Compensation for delays

If late delivery occurs, receive a coupon which can be used for future purchases.

Simplified process

Alibaba.com reviews your claim directly, saving you time spent negotiating with suppliers*.

*Seed buyers need to make a claim for compensation

How it works

1. 01Find products that support On-time Delivery Guarantee
2. 02Pay on Alibaba.comPay using your preferred payment method through the Alibaba.com platform.
3. 03Make a claim if delays occurIf products are not delivered by the agreed date, go to My orders > Order details to make a claim.
   For Scaleup, Enterprise, and Enterprise Pro buyers, compensation is automatically issued to their accounts.
4. 04Get compensationCollect platform coupons that can be used on future Alibaba.com purchases.

Tailored solutions

Choose from door-to-door and port-to-port services according to your needs and budget.

Worldwide coverage

Enjoy tracked delivery to most countries and regions around the world.

Transparent rates

Get competitive pricing and check rates in real-time.

International Delivery

We now ship worldwide from the UK. All international orders will be sent by a trackable method with DPD, Hermes or Parcel Force.

We deliver to most countries in Europe, Asia, Middle East, North & South America. Please see the checkout page for an accurate quote for your country.

Delivery Process

We aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that your order is pending and another once the goods have been despatched.

If we are out of stock we will contact you within 2 working days to give you the option of waiting or cancelling part or all of the order (unless we are expecting stock within a reasonable timeframe)

Any customers who have paid for ‘next day or ‘courier next day’ will be contacted by phone/email the same working day if we are unable to fulfil the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock – as long as you agree to this.

What happens if items go missing in the post?

Our parcel delivery rate is 99.9%, we use a tracked delivery service and provide you with the tracking information so you can track your parcel.

If you suspect your item has gone missing in the post please allow 14 working days to pass from the date of posting, we will put a claim in with Royal Mail to investigate and issue you a replacement in the meantime. Please Note: we cannot send orders to non-fixed addresses i.e ships.

For more information about delivery and returns please call us at 01952 370028 or email us at sales@ledwtp.com.